We believe in the sanctity of life and in celebrating the joy of life. We will foster this by creating opportunities for our clients, support staff, employees and franchisees to live a life that they can celebrate.

History

Senior Helpers was founded in the US by Tony Bonacuse with the help of Peter Ross after their firsthand experience in caring for their respective family members. From their experience, Tony and Peter saw a huge gap that was not being filled properly by other companies providing care for the elderly in their area. They found that either they couldn’t get companies to answer their phones, or the companies lacked the level of professionalism that they expected.
Together, Tony and Peter set out to create an organisation that would be a trusted leader in senior care, and that would provide the level of professionalism they found to be lacking at the time. The first Senior Helpers office opened in Baltimore in 2002.
From that point, the franchise Senior Helpers grew in the US, now with over 300 offices in the US, Canada and Australia.
Senior Helpers opened in Australia in 2011 based on the US model. It has grown and developed over time so that in 2018, we have evolved to develop an Australian version of the fundamental US model. In doing so, the integral heart and philosophy of Senior Helpers remains.

Our Focus
  • Dependable Service
  • Responsiveness
  • Continuity of Support Staff
Our Process

We have professionally trained staff who are process and customer-oriented,ready to serve our clients and their families.

When a new client or their family contacts Senior Helpers, we set up a complimentary, obligation-free consultation to discuss a client’s needs and formulate a plan for support. If needed, we will arrange an RN assessment and provide guidance on accessing Government subsidised services (Home Care Packages).

After meeting a client and their family, we are better able to recommend the appropriate support worker to meet the needs and personality of each client.

Mission Statement

Our mission is to ensure a better quality of life for our clients and their families by providing dependable care. We are a trusted and respected organisation that takes a responsible role in supporting our clients and their families, our employees and our community.

Vision

Our vision is to become your community’s leading home care company,setting a new standard of care and customer service for our industry.

Core Values

Integrity Without Compromise
We believe in demonstrating the highest levels of honesty and integrity in all interactions with others. We will not compromise this value for short-term gain or convenience.
Improve Quality of Life
We believe that our work in home care is about helping our clients and their families improve their quality of life through their adulthood, maintain peace of mind, and enjoy independence in their own homes.
Open and Effective Communication
We believe that clear communication and open dialog are critical to building and maintaining positive relationships and creating exceptional experiences for others.
Positive Attitude
We believe that to be successful in a dynamic and competitive business like home care, we need to maintain positive habits of thought at all tat we do. We encourage our team members and remind ourselves to think and act positively in every situation.
Continuous Advancement
We believe that we can advance in our industry by continuously seeking opportunities to improve. We believe that it is important to constantly assess our current reality by examining facts and data. Our willingness to embrace the facts will help us grow and create exceptional experiences for our stakeholders.
Celebrate Life
We believe in the sanctity of life and in celebrating the joy of life. We will foster this by creating opportunities for our clients, support staff, employees and franchisees to live a life that they can celebrate.