Why Senior Helpers and not Independent Contractors?

There are a number of reasons why you might consider an independent contractor to provide services rather than a support worker through a home care company such as Senior Helpers.

Some of the questions you might want to ask are these:

  1. Is the contractor fully insured in case of injury?
    A Senior Helpers Support Worker is fully insured with Workers Compensation, Professional Indemnity, Liability and if transporting clients, comprehensive car insurance.
  2. Does the contract worker hold a current National Police Check and are they able to provide work-related references?
    All of Senior Helpers Support Staff must have a current National Police Check that includes no issues with elder abuse, thefts, arrests for violence or fraud. We also check with each worker’s previous employers. In addition, Senior Helpers also require workers to have a Working with Vulnerable Person’s card, or equivalent.
  3. What training does the contractor have for their role?
    It is important that a support worker has the knowledge and skills to work alone with seniors or persons with a disability. For disability clients, Senior Helpers requires workers to complete the NDIS Orientation and read the Code of Conduct for Support Workers. They are required to have current manual handling certification and first aid with all clients. When attending clients with dementia or Parkinson’s Disease, we also require them to undertake our dementia and Parkinson’s learning programs.
  4. Does the contractor engage in ongoing learning to keep up with changes?
    Access to learning programs helps Senior Helpers’ staff not only learn more about their role and different needs of clients, it also helps them to revisit and review the skills they use on a day to day basis.  This enhances job performance and job satisfaction which ultimately benefits clients.
  5. Are you prepared to interview a number of contractors in order to find the best one/s?
    By engaging a Senior Helpers support worker, you will have the confidence that the worker has been through a thorough employment process that considers skills, knowledge, experience, demeanour and professionalism.
  6. What will you do if the contracted worker is unavailable or is unwell for the services you need or are expecting?
    A good home care agency will give you as many replacements as needed and have back-up coverage available.
  7. Do you get to meet a contractor before they start services?
    A quality home care company should ensure that the support worker is introduced to the client, to ensure that it is a good fit. It also assists the worker to fully understand your expectations.
  8. How much notice does the contract worker require to cancel or discontinue services?
    Cancelling a single service with a home care company should not require more than 1-2 hours. Cancelling services should also be a smooth process, requiring a day and no more. Senior Helpers also waives notice of ceasing services should you be hospitalised or of there is an emergency.