Senior Helpers is a trusted provider of in-home services, recognised for quality care. Senior Helpers’ Concierge Care and Specialty Services now extends their existing services into the general population and into retirement and aged care communities. The services have been developed to meet demand from families and persons living in independent, assisted living and residential communities.

Concierge Services

These services differ from standardised services, in that they may only be needed once rather than ongoing.

Independent Services
Day Surgery Support

Senior Helpers can support you or a family member throughout the Day Surgery experience. If a family member is not able to be there with their loved one, our experienced staff can step in for you. Services can be adapted to your own situation and can include:

  • Accompanying the client to preoperative appointments
  • Transport to and from Day Surgery
  • Companionship during the recovery time
  • Staying overnight
  • Accompanying the client to postoperative appointments

If you would like to discuss our Day Surgery services or a Day Surgery program, please contact us today.

Acute and Post-Hospital services

If you or a family member are scheduled for surgery, or following a medical problem, the process can be overwhelming. Not only coping with surgery, but the worry that accompanies unexpected surgery or medical illness can throw life into turmoil. Senior Helpers have services to help smooth the process and give you peace of mind.

After-hospital support

Returning home after an acute illness or surgery is daunting. Although we look forward to being at home and to sleep in our own bed again, the reality is, our energy levels and often our physical abilities are temporarily altered because of the surgery or illness. Senior Helpers offers non-medical support services tailored to meet the needs of adults of any age returning home after hospitalisation. Services include Companion and Personal care and can be arranged pre-hospitalisation or when preparing for discharge. You can design your preferred services or select one of our Post-hospital Packages.

Prime Package (4 weeks)

3 hours of domestic assistance per week
3 hours of personal care support per week until independent (additional hours become social support)
3 hours of meal preparation per week
2 hours of shopping, errands

Superior Package (6 weeks)

3 hours of domestic assistance per week
5 hours of personal care assistance per week until independent (additional hours become social support)
5 hours of meal preparation per week
6 hours of shopping, errands

Premium Package (12 weeks)

3 hours of domestic assistance per week
6 hours of personal care per week until independent (additional hours become social support)
5 hours of meal preparation per week
6 hours of shopping

If you would like to discuss our After-hospital services or an After-hospital program, please contact us today.

Move-in Service

If you or a relative needs to move to assisted living or residential care and circumstances prevent family assistance, our Move-in Service can be your answer. We can assist from packing for the move, selecting and preparing items, accompanying the new resident and ensuring that they settle in to the new home. The service can be modified to meet individual needs and circumstances.

For more information on the Move-in Service, Contact us Today.in-home care and support until the

Wait List Service

If you or a relative is waiting to move to assisted living or residential care, their support needs will not wait. Senior Helpers offer in-home care until the move occurs to ensure comfort and safety.

For more information on our Wait List Service, Contact us Today.

Respite services

There are many reasons to utilise respite services. If you are a full-time carer for a family member, or a family carer who does not live with the person needing care, there are times where you are called away from your home or caring role and need to find a reliable person to support your relative or partner in your absence. Senior Helpers are experienced providers of regular, periodic and emergency respite. From 2 hours to 24 hours per day, we are only a phone call away.

Respite services can include:

  • Companionship
  • Meal preparation
  • Social support
  • Shopping and errands
  • Personal care
  • Specialised dementia and Alzheimer’s care

If you would like to discuss Respite service, please contact us today.

Peace of Mind Service

If surgery or hospitalisation has been due to an emergency, it is not unusual for the patient to be concerned about home and even pets left alone. Senior Helpers’ Peace of Mind service can be the solution. Services can be adapted to need and include:

  • Tidying the home in preparation for return from hospital
  • Laundry and linen changing
  • Attending to pet and plant care

Security watch of the home

  • Taking out and returning the bin
  • Collecting the mail
  • Discarding any spoiled food from the fridge
  • Shopping for essentials when you are ready to return home

If you would like to discuss our Peace of Mind services or a Peace of Mind program, please contact us today.

Sitter Services

There are times where you are not available to stay for prolonged periods with a loved one who is in hospital or who may be living in residential care and has become unwell. Sitter Services are an ideal solution. One of Senior Helpers’ skilled and compassionate staff can monitor and be a companion to your loved one so that you can have some respite or be able to continue with essential life activities knowing that your loved one is being supported. Services are available by the hour (2-hour minimum), overnight or 24/7.

Sitter Services can include:

  • Companionship in hospitals
  • Companionship in residential care
  • Companionship in the home
  • Specialised and skilled staff are available to provide support to persons experiencing the changes associated with Alzheimer’s disease or dementia.

If you would like to discuss our Sitter Services, please contact us today.

Wellness Watch

When you need to travel for extended periods with business or take an extended annual holiday, leaving an elderly relative behind is a concern, even if they are well and independent. Sometimes the telephone or Skype are just not enough. Senior Helpers’ Wellness Watch is a non-invasive service that is available to keep contact with your loved one while you are away. Services can be customised to your needs and preferences. However, the basic program consists of:

  • Weekly phone call from a delegated member of our staff
  • A one-hour visit for a cup of tea and companionship every two weeks with our staff delegate
  • A sole point of contact for you in relation to your family member
  • A monthly report from our team delegate regarding your relative’s wellbeing.

you would like to discuss our Wellness Watch or a Wellness Watch program, please contact us today.

Special Event Companions- Weddings, Celebrations, Anniversaries, Funerals.

Celebrating as a family is all the richer when all members of the family can participate. Including older, frail or disabled relatives can be a challenge to planning. Let Senior Helpers take the pressure off. We provide skilled companions for special events so that your loved relative can participate knowing their personal needs can be accommodated without disruption to the event.

We can offer a pamper service to prepare your relative on the day, transportation to the event, discrete companionships during the festivities and transport home when appropriate.